French Language Services 

The Central West LHIN includes a vibrant francophone community that is looking for better access to local health care services in French.

In collaboration with Reflet Salvéo and Health Service Providers, the Central West LHIN incorporates a French Language Services (FLS) lens across strategic initiatives, to ensure a continuum of care is provided (in French) that meets the needs of local francophone residents.  

The LHIN is also committed to working with other system partners, to improve the quality of data on the Francophone population by supporting the development and use of common FLS indicators.

In this Section... 



As a crown agency, the Central West LHIN is accountable for ensuring access and accessibility to French Language Services (FLS) in its geographic area.  This means theCentral West LHIN encourages collaboration across health sectors to expand access to French language health services.

Two pieces of legislation guide French language services in Ontario:

  • French Language Services Act, 1986 – which addresses individuals’ rights to communicate and receive services in French, from Government of Ontario ministries anddesignated agencies.
  • Local Health System Integration Act, 2006 – which provides LHINs with the authority to plan, integrate, fund and monitor local health care systems. This act places significant decision-making power at the community level, and focuses health planning on local needs.

Consistent with its legislative requirements, French Language Services is listed as a priority area within the LHIN’s 2016-2019 Integrated Health System Plan (IHSP 2016-2019). Progress within the French Language Services portfolio is documented in both the LHIN’s Annual Business Plans (ABPs) and Annual Reports (ARs).




Home to almost 922,000 residents (seven per cent of Ontario’s population), the Central West LHIN has grown substantially over the past 20 years. With the highest projected growth rate in the province over the next ten years – over 17,000 new residents per year – the LHIN's population is expected to grow to almost 1.1 million by 2025.

The Ministry of Health and Long-Term Care estimates the total number of Francophones in the Central West LHIN to be 14,021. This number was based on the Inclusive Definition of Francophonewhich estimates the number of persons whose mother tongue is French, plus those persons whose mother tongue is neither Frenchnor English (allophones) but who speak French.

Three areas within the Central West LHIN are designated under the French Language Services Act: Brampton, Mississauga (Malton), and Toronto (Rexdale).

The following table lists the number of Francophones (from 2006 Census data using a definition based on first Official Language spoken) by planning area:

 Planning Area  Francophone 
 % of Central West LHIN
 Francophone Population
Bolton-Caledon  474 3.3
Bramalea and Area  3,935 27.4
Brampton and Area  5,435 37.9
Dufferin and Area  831 5.8
North Etobicoke, Malton, West Woodbridge  3,665 25.6

For more information... to learn more about Ontario’s francophone communities, please visit the following websites:


Local and Regional Planning

The Central West LHIN collaborates with a number of local and regional health care partners to ensure health service planning reflects the needs and priorities of the Francophone population. In doing so, the LHIN works with:

  • The French language health planning entity - Reflet Salvéo

  • The local Francophone community, and

  • All Health Service Providers, but more specifically those identified to deliver French Language health care services.

Reflet Salvéo

Reflet Salvéo is the government-appointed French Language Health Planning Entity, tasked with supporting local health services planning for francophone communities located in the Central West, Mississauga Halton and Toronto Central LHINs. More specifically, Reflet Salvéo:

  • Promotes the active offer of health services for the Francophone community
  • Provides support to health service providers in their efforts to develop health services in French
  • Proactively engages and mobilizes the Francophone community by working with local community groups, including health service providers, health professionals,residents and consumers to promote and plan health services in French that meet their needs
  • Makes recommendations to the LHINs on:

a) Methods of engaging the Francophone community in the area

b) The health needs and priorities of the Francophone community in the area, including the needs and priorities of diverse groups within that community

c) The health services available to the Francophone community in the area

d) The identification and designation of health service providers

e) Strategies to improve availability, accessibility of and integration of French language health services 

f) The planning for and integration of health services in the area.

To learn more about Reflet Salvéo, please visit

Francophone Community

There is a vitality within the Central West LHIN Francophone community, and the LHIN and values its contribution to the discussion on various local health care issues. It is a dynamic community because of its many institutions and associations in the fields of education, culture, health, justice, the economy and communications.

The LHIN is working with a variety of active Francophone stakeholders across the region, representing a diverse array of groups including:

  • Cooperatives
  • Municipalities
  • Seniors
  • Arts, culture and heritage
  • Education
  • Communications
  • Agriculture
  • Women’s groups
  • Immigrants
  • Justice
  • Health
  • Languages
  • Community societies

Identified Health Service Providers (HSPs)

LHINs are responsible for identifying HSPs that may seek designation under the French Language Services Act, 1986. As part of their accountability agreements with the LHINs, identified HSPs are required to plan and report on the provision of services in French. 

The Central West LHIN has identified a cross-section of local health care organizations as providers of French Language Services (FLS), based on criteria set by the Ministry ofHealth and Long-Term Care (MOHLTC). While the Central West LHIN is promotes the development of culturally appropriate programs and services by all Health Service Providers (HSP), it provides particular support the following identified HSPs:

  • William Osler Health System: Brampton Civic Hospital
  • Canadian Mental Health Association (CMHA) – Peel 
  • Services and Housing in the Province (SHIP)

Joint Annual Action Plan 

The Central West, Mississauga Halton and Toronto Central LHINs, in collaboration with Reflet Salvéo, have released the 2016/17 Joint Annual Action Plan designed to improve the access of local Francophone residents to quality health care services. This plan places an emphasis on four priorities:

  • Active offer is essential to FLS successful implementation within the health care system in order to reduce barriers encountered by Francophone patients when accessing different services.
  • Mental health is one of the Ministry of Health and Long-Term Care’s key priorities, which is shared by the Francophone community. Mental health and addiction issues can stem from immigration status and process, different ethno-cultural taboos, feelings of isolation or the lack of knowledge regarding services available in French. It is vital to take appropriate measure to ensure newcomers have access to appropriate mental health resources and services.
  • The concept of equity in health care service delivery is currently being given great attention. Multiple reports on health care service inequity faced by vulnerable segments of the population have led the government to make equity one of its core priorities. The Ministry of Health and Long Term care wants everyone to have fair access to proper professional health care services without any discrimination based on age, origin, sexual orientation. Through this goal, we intend to ensure the Francophone community is included (especially LGBTQIA people and seniors, as particularly vulnerable groups).
  • System transformations within Ontario’s health care system will continue and likely accelerate. It is therefore crucial to integrate the francophone lens from the start and at every step of the way as changes are introduced. Nonetheless, it remains important not to forget that the base for effective French language service delivery lies on identifying Francophones within the system



Provicial FLS Coordinators Network 

In order to ensure a consistent provincial approach to the strategic development and implementation of FLS internally within the LHINs and externally within the health care system, there is a need for activities to be coordinated amongst the LHINs. The FLS Coordinators Network works in collaborative fashion to develop and implement consistent provincial approaches to strategic FLS priorities, always applying best practices. For more information on the network please visit the Provincial FLS Coordinator Network website.


Ontario 400

For nearly 400 years, Francophones have been present in the territory now called the province of Ontario. For four centuries, they have been participating, with determination and enthusiasm, in the development of the province. Their active engagement has helped the Franco-Ontarian community to blossom, and has also contributed, in a significant way, to making Ontario an inclusive, rich, and diverse province.

The Ontarian government recognizes the important role of Francophones in helping Ontario grow into a unique and prosperous province. The 400th anniversary of their presence and their contributions to this province will therefore be celebrated through an official Commemoration, which will take place during 2015.

The Commemoration of 400 years of French presence in Ontario is the opportunity to pay homage to Franco-Ontarians, to remember and make known their history and the advances they made, and, above all, to reinforce the ties that unite them to all Ontarians. Everyone is invited to take part and actively participate in the Commemoration.

The province of Ontario is preparing to celebrate and pay homage to its Francophonie in order to reinforce, valorize, and resolutely position Franco-Ontarians for the future.

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