Resources for Multi-Sector Organizations

Multi-Sector Service Accountability Agreements (MSAAs)

To view the current MSAAs with in the Central West LHIN please click here.

MSAA Steering Committee Communiqués

July 2018  English
Spring 2018 English
September 2016   English   French
April 2016  English   French
January 2016 English  French
September 2015  English   French
October 2014   English   French
March 2014   English   French 
December 2013  English
February 2013   English  French
November 2012   English  French
October 2012  English  French


2013-2014 MSAA Template 
MSAA Template 2013-2014 English
MSAA Summary of Main Differences 2013-2014 English

2014-17 MSAA Supporting Materials 
MSAA Indicator Education (Refresh) Session Presentation Slides  English
2016-17 MSAA Refresh - Technical Specifications
2016-17 MSAA Schedules and Indicators Education
2016-17 MSAA Indicators Refresh
2016-17 MSAA Target Setting Guidelines

2017-18 MSAA CAPS Supporting Materials 
CAPS 2017-18 User Guide  English
CAPS 2017-18 Education Slide Deck English
CAPS 2017-18 Community Quarterly Report User Guide English
CAPS 2017-18 Guidelines
MSAA 2017-18 Indicators English
MSAA 2017-18 Target Setting Guidelines
MSAA 2017-18 Indicator Technical Specifications
2018-19 MSAA CAPS Supporting Materials 
CAPS 2018-19 Guidelines  English 
CAPS 2018-19 User Guide English 
2018-2019 MSAA Template  English 

MSAA Schedule D Directives, Guidelines and Policies
Community Financial Policy 2016 English
Personal Support Services Wage Enhancement Q&A (2015/16) English
Personal Support Services Wage Enhancement Directive 2014
Policy Guideline for CCAC and CSS Collaborative Home and Community-Based Care Coordination, 2014 English
Policy Guideline Relating to the Delivery of Personal Support Services by CCACs and CSS Agencies, 2014 English
Protocol for the Approval of Agencies under the Home Care and Community Services Act, 2012 English
Assisted Living Services for High Risk Seniors Policy, 2011 (ALS - HRS) English
Community Support Service Agency Complaints Policy (2004) English
Assisted Living Services in Supportive Housing Policy and Implementation Guidelines (1994) English
Attendant Outreach Service Policy Guidelines and Operational Standards(1996) English
Screening of Personal Support Workers (2003) English
Guideline for Community Health Service Providers Audits and Reviews, August 2012 English

Additional Policies, Directives and Guidelines

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