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For medical emergencies, please call 911 or go to your nearest emergency department.

Home and Community Care Support Services Central West - Patient Information and Referral

Hours: Monday to Sunday 8:00 a.m. to 8:00 p.m. 

Phone: For general inquiries or to make a referral, please call 905-796-0040; Toll Free: 1-888-733-1177 or 310-2222 (in Ontario, no area code required)

Fax: 905-796-4671, Toll Free 1-866-465-9662 

Locations 

All Other Business

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Phone: 905-796-0040, Toll Free 1-888-733-1177

Email: centralwest@lhins.on.ca - For general inquiries only. Please do not use this email address to disclose any personal health information. To discuss personal health matters, please contact your Care Coordinator or, for patient referral, please use the contact information listed above. 

Main Office: 199 County Court Boulevard, Brampton, ON  L6W 4P3

Teletypewriter (TTY) Service

Home and Community Care Support Services Central West provides a free TTY service through the Bell Relay Service.

Using the Bell Relay Service

  • For TTY Users: If you have a hearing impairment or speech disability, use your TTY to type your conversations to a Bell Relay operator. The operator will read the typed message to the other person and then type the other person’s reply back to you.
  • For Voice Users: You can begin a call to a TTY user by calling the Bell Relay Service at 1-800-855-0511. A Bell Relay operator will type your spoken words to the TTY user and read back their replies. The operator will have to relay the information, so please speak slowly.

Instructions for TTY Users

When you’re calling Home and Community Care Support Services Central West, please follow these steps using your TTY:

  1. Dial 711. The Bell Relay operator will answer with: “Bell Canada Relay Service, (operator’s name) speaking,” followed by “GA” (for “go ahead”).
  2. Type in 905-796-0040 and then “GA.” Type in the name or extension of the person you’re trying to reach, if you have it. The operator will let you know as soon as someone answers the call. For example, “John is on the line, GA” (if you provided a name).

General Tips for TTY Users

  • When calling Home and Community Care Support Services Central West, be sure to give the operator the name or extension of the person you are trying to reach. This way, the call will progress more quickly and the operator won’t have to keep repeating the procedures for using the Bell Relay Service.
  • You can leave messages on answering machines or voicemail systems. When you do, mention that you are calling using the Bell Relay Service. Provide the Bell Relay Service phone number (1-800-855-0511) along with your area code and phone number.

Feedback

One of the core values that guides our work in Home and Community Care Support Services Central West is listening to feedback from patients and families. It helps us to improve our programs and services, and identify potential system-wide issues. 

Media Inquiries

For media inquiries please contact: Maureen Buchanan, Director, Communications (Acting) at 905-855-9090 ext. 7909 or email. 

Getting to Home and Community Care Support Services Central West Main Office

**Please click on the map for a larger image.

Home and Community Care Support Services Central West is located on the North-West corner of Highway 10 (Main Street), above the main transit station in downtown Brampton.

From the North

  • Travel Highway 10, South along Main/Hurontario Street to County Court Blvd.
  • Depending on which direction you are coming from on County Court Blvd., turn right or left into the parking lot
  • Visitor parking is available on site. 

From the South

  • Travel North on Hwy 410 and take the Steels Street exit
  • Travel West along Steeles Avenue and turn left on Hurontario Street
  • Travel South onto Hurontario Street and turn left on County Court Blvd.
  • Depending on which direction you are coming from on County Court Blvd., turn right or left into the parking lot
  • Visitor parking is available on site. 

From the East/West

  • Via Highway's 401 or 407, take Hurontario Street or Highway 410 North
  • Option a) Travel North on Hurontario Street to County Court Blvd. and turn right. Turn left into the parking lot. Visitors parking is available on site.
  • Option b) Travel North on Highway 410 and take the Steeles Avenue Exit. Travel West on Steeles Avenue and turn left on Hurontario Street.Travel South onto Hurontario Street and turn left on County Court Blvd. Depending on which direction you are coming from on County Court Blvd., turn right or left into the parking lot. Visitor parking is available on  site.